Resume

    • Omada Certified Networks - Wireless, 2025

    • CompTIA+ Fundamentals, 2024

    • Ubiquiti Network Professional, 2025

    • PowerShell: Automating IT Administration, 2025

    • Learning Linux Command Line, 2025

    • Server Administration Essentials, 2025

    • Wireless Networking Essentials, 2025

    • Electrical Systems: Communications and Data, 2025 Linkedin Learning

    • Blue Card, Current

    • Introduction to 5G Slicing, 2024

    • Edge Computing in A Cloud Computing World, 2024

    • NASBA Edge Computing Course, 2024

    • Agile Project Management Fundamentals - Elabor8, 2023

    • Bronze Certification, Six Sigma Global Institute, 2020

    • Master Class in Wedding Photogrpahy - AIPP

    • Certificate III In Retail Operations - Wise Education, 2015

    • Certificate III Information Technology & Digital Media - East Coast TAFE, 2014

    • CISCO CCNA - 2014

    • Fraser Coast Anglican College, - COE

    • For a full list, https://www.linkedin.com/in/toddboniface/details/certifications/

  • Telstra Ltd

    Government & Trustee Affairs Manager
    2026.04 - Present

    • Manage Trustee obligations and government affairs activities within a complex, highly regulated environment.

    • Provide strategic guidance on governance, compliance, regulatory matters 

    • Support the resolution of sensitive and complex issues while maintaining strong governance and compliance outcomes.

    • Strengthen organisational risk management by identifying, assessing and responding to regulatory and stakeholder risks.

    • Represent & protect Telstra’s interests in government, regulatory, and trustee-related contexts.

    Security Specialist - Law Enforcement Liaison

    2025.10 - 2026.04

    • Validate and process requests strictly in line with Australian legislation (Telecommunications Act, TIA Act, Privacy Act).

    • Safeguard customer data through rigorous compliance, risk assessment, and oversight.

    • Collaborate with Legal, Security, Privacy, Compliance, and Network Operations teams to coordinate secure and efficient outcomes.

     • Manage cost recovery, reporting, and transparency measures to maintain accountability.

    • Provide senior leadership with insights into trends, risks, and request volumes, supporting informed decision-making.

    • Shape internal policy and procedures to meet evolving legislation and industry benchmarks.

    • Deliver training and awareness programs across Telstra, strengthening compliance culture.

    • Drive continuous improvement through audits, lessons learned, and adoption of best practice standards.

    Escalation Manager - 2018.04 - Present

    • Case manage escalated orders/issues to completion

    • Efficiently manage communication with all stakeholders and customers.

    • Drive to completion of all orders/enquiries within SLA.

    • Upscaling/Facilitation of new processes

    • Conduct root cause analysis and work with peers effectively.

    • Minimise revenue loss through application and adherence of national process and procedures


    SMB/GES QA / Sales Support
    2015.02.23 - 2018.04

    • Accurate Quality Assurance of NBN SMB/TEG/GES orders, order validation and extensive knowledge ofNBN QA/OB Procedures.

    • Extensive research/knowledge in Telstra SMB products and services.

    • Strategic development of training material for in team consultants.

    • PBVT/UAT and embedding of: Telstra Air, OneView,Maxim ASTA, FWOW HR platforms.

    • Famed Images / Independant

    • Photography of; weddings, corporate events, live bands, food and beverages and portraits.

    • Design and implementation of End User/Client delivery services.

    Volunteer Work

    Please Contact for more information

  • Wire-framing, DVT, PBVT and UAT

    Rapid Prototyping, Agile Project Management Fundamentals

    Creating/facilitating training material in person and via remote.


    CMS/CRM/Telecommunications Systems

    Maxim, Siebes

    Salesforce Lightening

    Legacy Telstra Applications

    FLEXCAB, MICA, NPAMS, CAS, AXIS, MAGPIE, MODINI

    CISCO Broadsoft VOIP Systems

    System7

    CMS/SMS Configuration, Advanced Broadband Assurance Tools

    NextGen Splunk

    nbnCo Service Portal


    Cloud / Creative Tools

    Microsoft Office 365

    Adobe Creative Suite

    Google Workspaces

    Apple Device Configurator

    XCode

    Final Cut Pro X

    TradingView and IRESS ViewPoint

    Squarespace

    Wordpress

Contact