Resume

  • Agile Project Management Fundamentals - Elabor8 - 2020

    Certificate III in Retail Operations - 2015

    Diploma in Information Technology and Digital Media - 2014

    CISCO CCNET - 2014

    COE/OP8 - Fraser Coast Anglican College - 2014

    Master Class of Wedding Photography - AIPP 2017

  • Telstra Limited

    Escalation Manager - 2018.04 - Present

    • Case manage escalated orders/issues to completion

    • Efficiently manage communication with all stakeholders and customers.

    • Drive to completion of all orders/enquiries within SLA.

    • Upscaling/Facilitation of new processes

    • Conduct root cause analysis and work with peers effectively.

    • Minimise revenue loss through application and adherence of national process and procedures


    SMB/GES QA / Sales Support
    2015.02.23 - 2018.04

    • Accurate Quality Assurance of NBN SMB/TEG/GES orders, order validation and extensive knowledge ofNBN QA/OB Procedures.

    • Extensive research/knowledge in Telstra SMB products and services.

    • Strategic development of training material for in team consultants.

    • PBVT/UAT and embedding of: Telstra Air, OneView,Maxim ASTA, FWOW HR platforms.

    • Famed Images / Independant

    • Photography of; weddings, corporate events, live bands, food and beverages and portraits.

    • Design and implementation of End User/Client delivery services.

    Volunteer Work

    Please Contact for more information

  • Wire-framing, DVT, PBVT and UAT

    Rapid Prototyping, Agile Project Management Fundamentals

    Creating/facilitating training material in person and via remote.


    CMS/CRM/Telecommunications Systems

    Maxim, Siebes

    Salesforce Lightening

    Legacy Telstra Applications

    FLEXCAB, MICA, NPAMS, CAS, AXIS, MAGPIE, MODINI

    CISCO Broadsoft VOIP Systems

    System7

    CMS/SMS Configuration, Advanced Broadband Assurance Tools

    NextGen Splunk

    nbnCo Service Portal


    Cloud / Creative Tools

    Microsoft Office 365

    Adobe Creative Suite

    Google Workspaces

    Apple Device Configurator

    XCode

    Final Cut Pro X

    TradingView and IRESS ViewPoint

    Squarespace

    Wordpress

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