• Omada Certified Networks - Wireless, 2025

• CompTIA+ Fundamentals, 2024

• Ubiquiti Network Professional, 2025

• PowerShell: Automating IT Administration, 2025

• Learning Linux Command Line, 2025

• Server Administration Essentials, 2025

• Wireless Networking Essentials, 2025

• Electrical Systems: Communications and Data, 2025 Linkedin Learning

• Blue Card, Current

• Introduction to 5G Slicing, 2024

• Edge Computing in A Cloud Computing World, 2024

• NASBA Edge Computing Course, 2024

• Agile Project Management Fundamentals - Elabor8, 2023

• Bronze Certification, Six Sigma Global Institute, 2020

• Master Class in Wedding Photogrpahy - AIPP

• Certificate III In Retail Operations - Wise Education, 2015

• Certificate III Information Technology & Digital Media - East Coast TAFE, 2014

• CISCO CCNA - 2014

• Fraser Coast Anglican College, - COE

• For a full list, https://www.linkedin.com/in/toddboniface/details/certifications/

Telstra Ltd

Government & Trustee Affairs Manager
2026.04 - Present

• Manage Trustee obligations and government affairs activities within a complex, highly regulated environment.

• Provide strategic guidance on governance, compliance, regulatory matters 

• Support the resolution of sensitive and complex issues while maintaining strong governance and compliance outcomes.

• Strengthen organisational risk management by identifying, assessing and responding to regulatory and stakeholder risks.

• Represent & protect Telstra’s interests in government, regulatory, and trustee-related contexts.

Security Specialist - Law Enforcement Liaison

2025.10 - 2026.04

• Validate and process requests strictly in line with Australian legislation (Telecommunications Act, TIA Act, Privacy Act).

• Safeguard customer data through rigorous compliance, risk assessment, and oversight.

• Collaborate with Legal, Security, Privacy, Compliance, and Network Operations teams to coordinate secure and efficient outcomes.

 • Manage cost recovery, reporting, and transparency measures to maintain accountability.

• Provide senior leadership with insights into trends, risks, and request volumes, supporting informed decision-making.

• Shape internal policy and procedures to meet evolving legislation and industry benchmarks.

• Deliver training and awareness programs across Telstra, strengthening compliance culture.

• Drive continuous improvement through audits, lessons learned, and adoption of best practice standards.

Escalation Manager - 2018.04 - Present

• Case manage escalated orders/issues to completion

• Efficiently manage communication with all stakeholders and customers.

• Drive to completion of all orders/enquiries within SLA.

• Upscaling/Facilitation of new processes

• Conduct root cause analysis and work with peers effectively.

• Minimise revenue loss through application and adherence of national process and procedures

SMB/GES QA / Sales Support
2015.02.23 - 2018.04

• Accurate Quality Assurance of NBN SMB/TEG/GES orders, order validation and extensive knowledge ofNBN QA/OB Procedures.

• Extensive research/knowledge in Telstra SMB products and services.

• Strategic development of training material for in team consultants.

• PBVT/UAT and embedding of: Telstra Air, OneView,Maxim ASTA, FWOW HR platforms.

• Famed Images / Independant

• Photography of; weddings, corporate events, live bands, food and beverages and portraits.

• Design and implementation of End User/Client delivery services.

Volunteer Work

Please Contact for more information

Wire-framing, DVT, PBVT and UAT

Rapid Prototyping, Agile Project Management Fundamentals

Creating/facilitating training material in person and via remote.

CMS/CRM/Telecommunications Systems

Maxim, Siebes

Salesforce Lightening

Legacy Telstra Applications

FLEXCAB, MICA, NPAMS, CAS, AXIS, MAGPIE, MODINI

CISCO Broadsoft VOIP Systems

System7

CMS/SMS Configuration, Advanced Broadband Assurance Tools

NextGen Splunk

nbnCo Service Portal

Cloud / Creative Tools

Microsoft Office 365

Adobe Creative Suite

Google Workspaces

Apple Device Configurator

XCode

Final Cut Pro X

TradingView and IRESS ViewPoint

Squarespace

Wordpress